Do you believe that a publisher regulated by IMPRESS has breached our Standards Code? We are here to help.
Note that before making a complaint to IMPRESS, you should raise your concerns directly with the publisher. We expect the publishers we regulate to have an adequate and speedy in-house complaints procedure. They should make it straightforward to complain, and they should resolve your complaint within 21 calendar days of receiving it.
If the publisher doesn’t resolve your complaint within 21 days or you’re not satisfied with their response then we want to hear from you. You can come to us sooner than 21 days if you believe your complaint is urgent.
Steps to making a complaint
Before making a complaint to IMPRESS, you should check two things:
1. Do we regulate the publisher in question?
We can only handle complaints against publishers who subscribe to IMPRESS. Regulated publishers and publications are listed here.
2. Has this publisher breached our Standards Code?
We can only handle complaints which relate to our Standards Code. You can read the standards code in full, as well as the guidance on the code, here.
3. Make a complaint
If you are experiencing press intrusion, you may make a request to IMPRESS to issue an Advisory Notice to its publishers to give warning or advice about unwelcome press intrusion. We will also consider requests to issue Advisory Notices to publishers that IMPRESS does not regulate, or to request that other regulators issue Advisory Notices. You can make an Advisory Notice Request here.
If you would prefer to speak to one of our staff, please call us on 020 3325 4288, email us at firstname.lastname@example.org or write to us at the following address:
IMPRESS: The Independent Monitor for the Press CIC
16-18 New Bridge Street
Please include your name, address, telephone number and email address (if you have one). Remember to provide details of the publication in question and explain how you believe it has breached our Standards Code. Someone in our team will be in touch to confirm the details of your complaint and to explain our process to you.