IMPRESS offers an arbitration service scheme for bringing legal claims against publishers as an alternative to going to court. Arbitration involves an independent third party – an arbitrator – who considers all the facts of the case and comes to a decision. At IMPRESS, arbitrators are appointed by the Chartered Institute of Arbitrators, the leading non-profit body in the field of arbitration.

Claims can be made by individuals or organisations against any of the publishers that are regulated by IMPRESS.

The IMPRESS/CIArb arbitration scheme relates to civil claims between a claimant and a participating publisher for:

(a) defamation;

(b) breach of confidence;

(c) misuse of private information;

(d) malicious falsehood;

(e) harassment; or

(f) breach of the Data Protection Act.


>> Request an Arbitration

To request and arbitration, download an Arbitration Request form here.

Our arbitration scheme is designed to be simple and straightforward. The IMPRESS Arbitration Scheme can be downloaded in full here.

For more details on how the IMPRESS arbitration scheme works, download the Guidance on the Arbitration Scheme here.


Complaint Adjudications


Arbitration Awards

Advisory Notices



The IMPRESS Arbitration scheme.

Guidance on the IMPRESS Arbitration scheme.

Arbitration request form.

IMPRESS Resources            

Guidance on the Arbitration process >>